Air Doctor – who are we?
We’re an Israel-based high-tech startup driving change in the global tourism industry.
We’ve just secured $20M, which we plan on using to grow our global footprint through international branches.
Air Doctor offers travelers the best possible services if they fall ill abroad through quick and convenient access to high-quality medical care from anywhere in the world, all through an easy-to-use app. The Air Doctor app connects travelers to a global network of over 20,000 professional medical doctors across 75 countries. This means travelers can get treated by a doctor who speaks their language, whilst avoiding expensive visits to hospitals or medical clinics.

Where are we located?
Our offices are in the heart of the green landscape of Moshav Beit Nekofa, near Hemed Interchange and Mevaseret Zion.

Overview:
Air Doctor is looking for an enthusiastic and dedicated Account Manager to focus on the Israeli market and join our DREAM team! The ideal candidate will have a passion for helping others, excellent communication skills, and a drive to provide exceptional customer service. You will be responsible for managing client accounts, acting as the primary point of contact, and fostering strong relationships.

Responsibilities:

• Serve as the primary point of contact for assigned Israeli accounts, building and maintaining strong client relationships.
• Facilitate seamless communication between clients and internal departments.
• Lead the onboarding process for new customers, working closely with the Sales team to ensure smooth transitions.
• Collaborate with internal teams to ensure service delivery aligns with agreed Key Performance Indicators (KPIs).
• Generate, deliver, and track monthly KPIs for the customer, providing regular reports, updates, and action plans based on performance results.
• Act as a proactive problem-solver, ensuring a high level of client satisfaction through responsive communication and issue resolution.
• Develop a deep understanding of our products and services to identify opportunities for upselling and cross-selling.

Requirements and Skills:

• Experience: Minimum 2-3 years in a client-facing role, with proven experience in the Israeli insurance or Insurtech market.
• Technical Product Knowledge: Experience with tech product companies is an advantage.
• Communication Skills: Excellent verbal and written communication skills for engaging effectively with clients and internal teams.
• Multitasking & Prioritization: Ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Problem-Solving: A proactive approach to addressing and resolving client issues efficiently.
• Languages: Fluent in Hebrew; high proficiency in English.