Frequently Asked Questions

What is Air Doctor?

Air Doctor is the first internet platform, allowing you to book a same day face to face private doctor appointment with a local specialist. We aim to provide convenience, information and most important, simplicity in seeing a reputable local doctor when you are traveling abroad.

Our doctors are carefully selected. You can choose to see a Physician based on their specialty, location, reviews, and even languages spoken. With just a few clicks you have access to verified and validated doctors, who you can trust.

What is included in this cost?

Each doctor sets his/her fees for the visit based on their own price list. This cost covers the initial consultation with the doctor. It does not cover any follow up work such as blood tests, dental treatments, x-rays etc.

How do I know which doctor is right for me?

We believe that finding the right doctor for you should be easy. Our main effort is to give you the best tools to select the physician that best matches your needs.

You can start your search by typing the specialty, condition or symptom that you would like to get information on. You can also choose a specialty from the icons roll.

Once you get the suggested list of doctors you can refine the search and use the Filters and the Sort options to prioritize the outcome. Sort by language, distance from you, fees, etc.

The doctor’s profile page  allows you to see what conditions and procedures the doctor specializes in, and where he/she studied. All of this will help you make the most informed decision possible.

You can also help others by leaving your own review after seeing one of our doctors.

How do I book an appointment?

Find a doctor from the search engine on the home page. You can search by either condition, specialty or location. Once you have found the doctor, dentist or health specialist that you want to see, just follow these simple steps:

  1. Click on the practitioner and then the time slot that suits you.
  2. You can request the appointment without having an active account with Air Doctor. Fill in the Patient details page and do not forget to check the Terms and Conditions of Use “T&C”
  3. Briefly let the doctor know the reason for your visit, and fill the Patient’s Details screen to let the doctor have your basic information, so he/she can prepare for the appointment.
  4. Send the request. The doctor has 45 minutes to answer. You can send a request to several doctors in parallel, the first doctor to answer automatically cancels the other requests.
  5. When the doctor accepts the request, you will get a confirmation with the exact time for the appointment. If you asked for a clinic visit, you will get the Doctor’s full name, address and phone number. If you requested a home (hotel) visit, you will get the exact time for the appointment, the doctor’s full name and phone number.

You can find details about your active and past appointments in the “my appointments” tab.

How to filter a search?

When you search for a practitioner by specialty, you can refine the results found through the use of filters. Filters such as Language, Location, Visit type (Clinic, Home, Urgent), Day of the week.
You can also Sort the results by Distance, Fees or Rating. You can see the results displayed either as a list or on a Map.

What if the doctor has no availability?

If the doctor has no availability or you don’t find the time that you are looking for, you can request an appointment with another doctor within the same specialty or with another specialist.

What do I do once the appointment is booked?

Very simply just arrive at the practice a few minutes before your appointment time. You will get an email confirmation, with all the appointment details and a link to a map of the practice. You can also use the “navigate” button that will open your preferred GPS to navigate to the doctor address.  You will also receive a reminder text and e-mail message 7 hours prior to your appointment.

All the details for your appointment can be found at any time at the “Appointments” tab.

What happens if I need to cancel the appointment?

You can easily cancel appointments online but please be aware that cancellations made less than 6 hours before the appointment will incur the full cost of the visit.

To cancel an upcoming appointment, follow these simple steps:

  1. Open the Air Doctor application,
  2. click on “Appointments” tab at the bottom,
  3. select Active Appointments,
  4. Select the appointment you want to cancel and hit “cancel”.

We know that things can change quickly but please try and give our specialists as much time as possible when cancelling an appointment.

How to change my appointment?

To change an upcoming appointment, follow these simple steps:

  1. Open the Air Doctor application,
  2. click on “Appointments” tab at the bottom,
  3. select Active Appointments,
  4. Select the appointment you want to modify and hit “Edit”.
  5. Scroll through the screens clicking the Next tab and make the desired changes.

The modification option is valid until 6 hours before the scheduled time. After this time, contact the practitioner’s office by phone to change the appointment

Why can’t I see when some doctors are available?

When Doctors are not available within the next 3 days (Today, Tomorrow and Day after tomorrow), they will not appear on the list. Doctors update their availability and we show you what is available on the next 3 days.

The application presents only doctors that available during the next 3 days

Please be aware that sometimes a doctor is available for Clinic or Home visit only and then will be listed only for the relevant Type of visit (Clinic, Home).

Can I make an appointment for a relative?

Sure! book or request an appointment as if you were doing it for yourself and then specify to whom the appointment will be for in the “Patient Details” screen.  Under the “Contact Information” title you can fill in yours or the patient’s information.

When a close friend or relative traveling abroad is sick, you can send a doctor to their hotel or location and ensure they get the best treatment right away.

I have not received an email confirmation, what should I do?

Sometimes emails take a few minutes to arrive to your inbox. It may also be that the email has gone into your spam folder. All appointment bookings and requests can always be found on your “Appointments” screen and notifications under the “Messages” screen.

“Appointments” and “Messages” tabs are located at the bottom of the Home screen.

If necessary, contact the Air Doctor Patient Service using:

  • “Free internet call” button Call Button Sample
  • Phone: +972 54 3233068
  • Skype or Facebook

What should I bring to the appointment?

It would be very useful for the doctor if you bring a list of medications that you take regularly. If you have any chronic medical conditions relating to your illness, it would be useful to write a short explanation to the doctor in the “Notes” section. This will allow the doctor to have a better understanding of your state of health.

Am I covered by medical insurance?

Most travel insurance policies cover private doctor appointments. You will need to check with your insurance provider to find out about your exact insurance coverage. but most travel insurance policies do cover private doctor appointments. You will need to pay up front and then recover the costs from your insurance company.

How to create an account on Air Doctor?

The account can be created when you first make an appointment with a healthcare professional, or at any time later on.

Go to the “Menu” in the left upper corner and select “My Account”. Then choose to “Login with Facebook” or “Create an Account” tab.

Fill in your Profile and submit it by clicking on the “Register” tab.

If you have forgotten your password, we invite you to reset it:

Log out from your account. Then Click on the Login Tab.

Click on the “Login with an existing account” tab.

Select “Forgot your Password? Press here to reset.” Plug your email and a new password will be sent to your e-mail. Click on “My Account” at the top right of the Air Doctor homepage and login in with the new password

You can now login with your new password!

How do I get the Air Doctor App?

For iPhone/iPads: search in Apple Store for Air Doctor app.

For Android systems: search in Google Play for Air Doctor App.

For computers: type www.air-dr.com in your browser and choose the “I need a doctor” tab.

How do I login to Air Doctor App?

  1. Choose “Login with an existing account”,
  2. Type e-mail: your mail address, your password,
  3. press login tab,
  4. Accept Terms of Use.

Why can’t I see my review?

We take our patient review system very seriously.
We have a zero-tolerance policy towards false or misleading reviews. For this reason, we read every review that comes through before posting it. We do this to make sure that our reviews are useful for future patients, whether they are positive or negative.

Why do you want to know my location?

This helps us to show you the doctors and health specialists around you, which in turn helps you to find appointments as conveniently as possible. In the case you need a home visit, the doctor will get your address and phone number to be able to contact you if necessary

Is Air Doctor an alternative to the Public Health Services?

In some countries there are Public Health Services available, which provide free medical care for foreigners and visitors. Specialists and practices listed on Air Doctor platform provide private medical care, which will either be covered by your private medical insurance (always check with your insurer) or you will have to pay yourself (self-pay). You can always mix and match Public services and private care.

Does Air Doctor ensure the security of my data?

We are a medical confidential site and we have the responsibility to protect your personal information. That is why we have set up secure hosting and encryption algorithms for your data.

For more information, you can read our Privacy Policy or review our Terms of Use.

 

Didn’t find what you were looking for?

If there is anything we can help with, we will do our best to support you. Your questions are very important to us.

Please use any communication method that works for you:

Call us at +972 54 3233068

Email us at info@air-dr.com

Whatsup

 Skype

Facebook

 “Free internet call” button at App

What if I have a complaint?

If you have any complaints about any aspect of the consultation we would encourage you to speak to the practice manager or the doctor directly.
If you have any complaints regarding administrative issues during the booking process, please contact us at  support@air-dr.com or call +972 54 3233068

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